This Privacy Policy explains how Petal Palette processes personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to visitors, inquiry submissions, consultation requests, and customers using the website or related service channels.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and event dates, coordinate floral design and setup, process payments, manage customer records, improve website performance, maintain security, and comply with legal and accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, record keeping, delivery coordination, and similar operational tasks. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may share personal data where disclosure is required by law, court order, regulatory request, or other valid legal process. We may also disclose information when necessary to establish, exercise, or defend legal claims, or to protect our rights, customers, or operations.
We may collect contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device and usage information. Where needed, we also process communications you send to us and details you provide about floral preferences, event dates, and service requirements.
We receive personal data when you contact us by phone, use the contact form, request a consultation, confirm an order, or communicate with us during planning and fulfillment. We may also collect limited technical data automatically through the website and related service tools.
Our website may use essential cookies to support navigation and security, functional cookies to remember basic preferences, and analytics cookies to understand site use. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
We use standard cookie controls for site operation and basic analytics where enabled. You may block or delete cookies through your browser settings, but some site functions may not work properly if essential cookies are disabled.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, request deletion where appropriate, or object to certain processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for additional details to verify the request and to respond accurately within a reasonable period.
Personal data is retained for the period needed to handle inquiries, manage consultations and orders, complete delivery and setup, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is published on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication.
